A routine plugin update nudges something it shouldn't, the contact form stops delivering, and the site carries on looking perfectly normal.
A typical WordPress site runs twenty to thirty plugins, written by different people, each updating on its own schedule. Every update is a small change to the machine that catches your enquiries. Most go fine. The ones that don't are the reason this page exists.
of new WordPress security flaws are found in plugins, the building blocks most sites are made of
of the most heavily exploited flaws are attacked within 24 hours of being announced
of hacked websites were running outdated software at the moment they were infected
None of this needs to be your problem. Every number up there describes an unwatched website. Reviewed updates, daily scans and tested backups turn the same risks into routine housekeeping, and that's exactly the job we do all day.
Here's how a silent failure actually happens, and what changes when someone's watching. Press play to run both mornings side by side.
A plugin update runs automatically. Nobody reads the release notes.
The same update lands in our review queue. A human reads it first.
It clashes with the contact form, which quietly stops delivering. No error, no alert.
We know that clash. The update is held back until the developer fixes it.
The website looks completely normal.
The safe updates go out, and the form gets a live test afterwards.
A critical security flaw is announced in a plugin you've never heard of.
Same announcement. We're reading the advisory within the half hour.
Nobody at your end hears about it. The hole stays open.
Patch reviewed, applied and tested again. Closed before lunch.
Someone asks whether that big enquiry ever replied. It never arrived. Neither did 22 others.
It's all just lines in your monthly report. Every enquiry arrived.
The timings are illustrative, the pattern isn't. we see this one a lot
of small business contact forms tested in one study were simply broken. The businesses had no idea until someone tried to get in touch. Live form testing is how anyone finds out. Leadferno, 2024, 225 forms tested
When the website misbehaves, everyone looks at whoever sits closest to it. That's usually a marketing manager or a practice manager, not a developer, and it was never meant to be your job.
The weeks you drive traffic, a launch, an appeal, an event, are exactly the weeks a broken form or a slow page costs the most, and exactly when you have the least time to chase a fix.
Plenty of websites live in one developer's memory. When that person moves on or gets busy, small problems wait weeks, and the risky jobs like updates stop happening at all.
Hand the watching to a team that does it every day, and the website becomes the one thing on your list that looks after itself.
Hosting, security, backups, updates and monitoring, handled as one monthly plan. Updates are done by hand at every tier, with visual checks after every routine maintenance to keep disruption minimal.
For membership, e-commerce and integration heavy websites
Onboarding £385 Save £385
Onboarding £770
When an hour of downtime has a price on it.
For growing businesses with active marketing teams
Onboarding £190 Save £190
Onboarding £380
The site that wins you business, watched like it.
For small businesses, charities and brochure websites
Onboarding £105 Save £105
Onboarding £210
You stop thinking about the website, because someone else already is.
Every tier includes everything in the tier below it. Prices drop when you bring 3 or more websites, and annual billing halves the onboarding fee. Non-standard builds get a tailored quote.
Every plan is a relationship with a small team, not a ticket number in a queue. And the terms make saying yes easy.
Start with the tier that matches how much the website matters today. Step up or step down at any monthly billing cycle, so the plan flexes as your business does.
We're a nine person team in Edinburgh and we've been looking after WordPress websites since 2010. Small enough that you know everyone by name, experienced enough that your website's weird problem is one we've seen before.
What we did, what we tested and what arrived, on one page in plain English. Uptime, updates, backups and form tests.
Every care planYou deal with people who know you, your business and your website's history, never a generic support helpdesk. Penthouse adds a named account manager with direct contact.
Named manager at PenthouseCritical security patches reviewed and applied fast at every tier, with a priority queue at Townhouse and a 1 hour response at Penthouse.
Every tierContent edits, small fixes, new sections and the questions in between, with hours that pool across your websites.
See the support retainer AI & SEO Visibility BlueprintA one off audit of how you surface in Google and AI tools like ChatGPT and Gemini, with a ranked plan to fix what it finds.
See the BlueprintBook a 30 minute discovery call and we'll talk through what your website needs, which tier suits, and what onboarding would look like. No prep needed, bring your URL and we'll do the rest.
Book a discovery callor email hello@jellyhound.co.uk
Prices are per website. The 30 day money back guarantee covers your first month on any care plan. Non-standard builds get a tailored quote at onboarding.
Figures cited on this page come from Patchstack (2026), Sucuri (2023) and Leadferno (2024).
